TIFF 2021 - Frequently Asked Questions

This year the festival is very different from a normal TIFF year. We hope that the following questions and answers will be helpful when finding your way around at TIFF 2021.

Can I use a TIFF ticket card at TIFF Digital?

Yes, a discount card can be used on TIFF Digital just as you would when buying regular TIFF-tickets. We hope you choose that alternative, and enjoy the optimal festival experience at home in your own living room!

If you choose not to use your discount card, you can transfer the value to TIFF2022. Send us an email at billett@tiff.no. Write «transfer of discount card» on the subject line.

If you have purchased a discount card for TIFF2021 and don’t wish to use it, you can request a refund. Send an email to us at billett@tiff.no. Write «refund discount card» on the subject line. Please remember to include the following information: which product you want a refund for, date of purchase, the reference code for the card (6 letters), the amount of purchase, your contact information (name, telephone and email address) as well as your bank account number.

Do I need a Festival Wristlet?

No, you won’t need a festival wristlet to watch films at TIFF Digital. If you have already purchased one, you can transfer it to next year’s festival. Keep your voucher or the bracelet itself and exchange it when we get to TIFF2022.

If you have purchased a festival wristlet for TIFF2021 and don’t wish to use it, you can request a refund. Send an email to us at billett@tiff.no. Write «refund festival armband» on the subject line. If you have purchased your festival armband in our online shop, but haven’t collected it yet, send an e-mail to info@tiff.no

Please remember to include the following information: which product you want a refund for, date of purchase, your contact information (name, telephone and email address) as well as your bank account number.

How does TIFF Digital work for Festival Friends?

Please note that all ticket sales take place online. Festival Friends get exclusive access from 6PM Wednesday January 13th. (General ticket sales start at 8AM Thursday January 14th.)

Festival Friends who have already picked up their festival bracelet, keep it! You can exchange it for a new one when we come to TIFF2022.

If you haven’t picked it up yet, this information is recorded in the system, and you will automatically receive credit toward a festival armband for TIFF2022. If you aren’t interested in this alternative, please let us know by sending an email to info@tiff.no

Where can I get a catalogue and program calendar?

This year the catalogue and program calendar are combined in one product. It will be available for pick-up at Aurora Kino Fokus in their regular opening hours.

We are sorry that due to the special situation this year, we will not be able to offer all the films that are listed in the program as digitale screenings. Updated information can be found in our program section.

Do I need tickets to the Off Screen Digital program?

Off Screen Digital events are free. Both industry and regular audience events will be streamed on tiff.no and on Facebook.

Are the films subtitled?

Unless the dialogue is in English, all films will have English subtitles. Exeptions may occur, and this will be specified on the film's page.

Wondering about anything else regarding TIFF Digital?

Click here

Do you have other questions?

Contact us by email at info@tiff.no or by telephone 77 75 30 90.