Frequently Asked Questions

Ticket sales open on Saturday, 10 January 2026 at 10:00.

You can buy tickets on tiff.no (links can be found in each film’s description or in the calendar) or at Ticketco.

We also have our own information desk in the foyer at Kulturhuset. Here, you can get help purchasing tickets or buy them in person. See our opening hours here.

Please check that you:

• Have not entered anything in the promo code field, this field should remain empty throughout the whole purchase. Your Ticket Card code (6 letters) will be entered later in the process.
  
• Have entered the Ticket Card code exactly as provided, making sure there are no spaces before or after the code.
• Have selected the correct ticket category. Please note that we distinguish between early bird and regular Ticket Cards.
  
• Have not selected a special screening that does not accept Ticket Cards (these are clearly marked).

Here you’ll find a detailed step-by-step guide to using your Ticket Card.

No, unfortunately, we do not offer refunds.

Tickets and Ticket Cards are not personal. You are welcome to give them away or sell them if you like, but we cannot do this for you. 

This means that we cannot transfer clips back to a Ticket Card. You may, however, change to another ordinary screening. See more information further down.

Try the following steps:

• Check your email spam folder.
• Go to tiff.ticketco.events/no/en. On the right-hand side, you will find "Lost your tickets?". Enter the email or phone number used during purchase. A link to all your tickets will be resent to you.

Still cannot find your tickets? Contact us at +47 777 53 090 or [email protected].

Email us at [email protected]. 

Include the movie title and screening time you purchased, the ticket reference code (5 letters) if you have it, what you believe the mistake is, and the correct email address or phone number. 

We will check the information and update it if possible.

The Ticket Card 3 category can leave a small balance because prices vary slightly between the Ticket Cards. You will still receive the full number of films included in the offer, and the card is therefore considered fully used.

As an accredited guest, you should have received all necessary information by email. Not received it? Contact us at [email protected].

Read more about how to collect accreditation tickets here. Please note that ticket booking for accredited guests opens at 08:00 the day before each screening.

The full program can be found here!

The printed catalogue can be purchased for NOK 150 at Aurora Fokus Cinema and our information desk in the foyer at Kulturhuset (from week 2). The PDF edition is available in our Catalogue Archive.

You can find the pocket program for free at all our venues throughout the festival period!

TIFF Digital is the festival’s digital film offering - a TIFF alternative for those who enjoy watching quality films at home. 

From Monday to Saturday, one new film is made available, for a total of six films, with 48 hours to watch each. See the selection here.

Access is purchased in the same way as a regular screening, either with a ticket or a Ticket card. See how to use your Ticket Card here. 

After purchase, you will receive a link by email from our ticket provider, TicketCo. Films can be streamed on the device of your choice. 

Each film becomes available on its scheduled day in the festival program. From that time, the film is available for 48 hours and must be watched within this period. Once playback has started, you have 24 hours to finish the movie. 

Films can be purchased up to 48 hours after the scheduled screening time. If you purchase a screening from the previous day, you have 24 hours to watch the film before it expires. 

Please note: All TIFF Digital films can only be streamed within Norway. Digital screenings have limited capacity, just like in-cinema screenings, and may sell out due to rights restrictions.

To use My Festival you must be logged in. You can log in with Facebook or create a local account on tiff.no.

When logged in, you can bookmark films (heart icon) and star specific screenings. These will appear with a yellow star in your calendar.

It varies from film to film! 

TIFF is an international festival with productions from all over the world. All films will be understandable for an English-speaking audience: either with English dialogue, English subtitles, or both.

Note that exceptions may occur at outdoor screenings. For example, the Family Day film is shown in Norwegian with English subtitles.

Yes, but only if it’s more than one hour before the original screening starts. 
Tickets can only be exchanged for ordinary screenings with available tickets.

We handle ticket exchanges manually. Please send an email to [email protected] with:
• The film title and screening time you wish to exchange from or the ticket reference code (5 letters).
• The film title and screening time you wish to exchange to.

We will send you the new ticket during our opening hours at the information desk at Kulturhuset. See below for hours.

Please note: The ticket must be registered to the same name and email address as the request is sent. If not, please let us know which email address the ticket is registered to.

All screenings start on time. Please arrive at least 5 minutes before the film begins. If you do not arrive in time for a screening, your seat may be resold as a Rush Ticket.

If your ticket is resold, it will unfortunately not be refunded.

For sold-out screenings, it may be possible to get Rush Tickets. Unclaimed tickets are sold right before the screening starts. However, we cannot guarantee that you will get a seat.

The short answer is no! 

All screenings have unassigned seating and are offered on a first-come, first-served basis. The auditorium opens approximately 15–20 minutes before the movie starts.

Ticket Cards are not personal and may be shared with others. You do not need a festival wristband; only a valid ticket.

Unfortunately, there will be no shuttle this year. Most of our venues are located in the city centre.

If you are going to Alfheim, you may take a taxi or the city bus. Route 40 stops at Alfheim, and the journey takes approximately 15 minutes from Bankgata.

Check the timetable here!

Choose the ticket category ledsager when purchasing. It must be purchased together with another ticket category. A valid companion certificate is required at entry.

If someone in your party uses a wheelchair, we would greatly appreciate a heads-up at [email protected]. This helps us prepare in advance.

Please note regarding Verdensteatret:
This screening venue has a limited number of seats and facilities for wheelchair users. We therefore kindly ask that you contact us before booking tickets. In this way, we can accommodate you as best as possible and, if needed, put you in touch with the venue directly.

All regular screenings have a 15+ age limit unless otherwise specified.

TIFF UNG is a programme exclusively for young people aged 15–19. It is a separate side program within TIFF, which means that some films are only screened as part of TIFF UNG and not as part of the main program.

Tickets for TIFF UNG screenings are collected the same way as regular tickets. There are three screenings in the program, and single tickets cost NOK 50.

Read more about TIFF UNG here.

• Calling TIFF’s ticket and information phone at +47 777 53 090 (see opening hours below)
• Sending an email to [email protected]
• Visiting TIFF’s information desk at Kulturhuset:
Saturday 10 Jan: 10:00–16:00
Sunday 11 Jan – Sunday 18 Jan: 12:00–18:00
Monday 19 Jan – Friday 23 Jan: 08:30–22:00
Saturday 24 Jan – Sunday 25 Jan: 08:30–21:30